baji99o Privacy Policy

1 Introduction

Welcome to the baji99o Privacy Policy. baji99o is an online gaming platform serving players in Bangladesh, offering fishing games, live casino, slots, and sports betting. This Privacy Policy explains how baji99o collects, uses, stores, and protects the personal data of everyone who visits or registers on the baji99o platform at baji99o.net.

By creating a baji99o account or continuing to use the baji99o website, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the baji99o platform.

This policy applies to all personal data collected through the baji99o website, mobile app, customer support channels, and any other interaction you have with baji99o. It covers data collected from registered players as well as visitors who browse the baji99o platform without registering.

2 Data We Collect

baji99o collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you browse or play on baji99o.

Information you provide directly:

• Full name and date of birth — required to verify your identity and confirm you are 18 or older.
• Mobile phone number — used for account verification, login, and support communications.
• Email address — used for account notifications, promotional communications (where opted in), and support.
• National ID or passport details — collected during the KYC (Know Your Customer) verification process required for withdrawals.
• Payment information — including your bKash, Nagad, or Rocket mobile banking number used for deposits and withdrawals. baji99o does not store full payment credentials; transactions are processed through secure payment gateways.
• Profile preferences — including language settings, notification preferences, and responsible gaming limits you set on your baji99o account.

Information collected automatically:

• Device information — including device type, operating system, browser type, and screen resolution.
• IP address — used to detect your approximate location, prevent fraud, and enforce geographic restrictions.
• Session data — including pages visited, time spent on each page, games played, bets placed, and navigation paths through the baji99o platform.
• Cookie data — see the Cookies section below for full details.
• Referral source — how you arrived at baji99o (e.g., direct visit, search engine, referral link).

3 How We Use Your Data

baji99o uses the personal data we collect for the following purposes:

• Account management — to create, maintain, and secure your baji99o account, including processing your registration, verifying your identity, and managing your login sessions.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records for your baji99o account.
• Customer support — to respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Legal compliance — to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other legal obligations applicable to baji99o's operations.
• Fraud prevention and security — to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the baji99o platform.
• Responsible gaming — to monitor gameplay patterns and enforce responsible gaming limits, self-exclusion requests, and other player protection measures.
• Platform improvement — to analyse how players use baji99o, identify technical issues, and improve the overall performance and user experience of the platform.
• Marketing communications — to send you promotional offers, bonus notifications, and updates about new games on baji99o, but only where you have opted in to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

baji99o processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the baji99o gaming services you have signed up for, including account management and payment processing.
• Legal obligation — baji99o is required by law to collect and retain certain data for AML compliance, KYC verification, and regulatory reporting.
• Legitimate interests — baji99o has a legitimate interest in preventing fraud, maintaining platform security, and improving our services, provided these interests do not override your privacy rights.
• Consent — for marketing communications and non-essential cookies, baji99o relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

baji99o does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — baji99o shares necessary payment data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers — during the KYC process, baji99o may share your identity documents with licensed verification service providers to confirm your identity.
• Game software providers — baji99o's games are powered by third-party game studios. These providers may receive anonymised gameplay data to ensure fair game operation, but they do not receive your personal identifying information.
• Regulatory and legal authorities — baji99o will disclose personal data to government authorities, law enforcement agencies, or courts where required by applicable law or a valid legal order.
• Analytics providers — baji99o uses analytics tools to understand platform usage. Data shared with analytics providers is aggregated and anonymised wherever possible.

6 Cookies

baji99o uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit baji99o.

baji99o uses the following types of cookies:

• Essential cookies — required for the baji99o platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and responsible gaming limits so you do not have to reset them every visit.
• Analytics cookies — help baji99o understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is used in aggregated form.
• Marketing cookies — used only with your consent to track the effectiveness of baji99o promotional campaigns. These cookies do not share your data with advertisers.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using baji99o, but some features may not work as smoothly.

7 Data Retention

baji99o retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account data (name, contact details, login history) — retained for the duration of your baji99o account plus 5 years after closure, as required for AML compliance.
• Financial transaction records — retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• KYC documents — retained for 5 years after account closure or the last transaction, whichever is later.
• Customer support communications — retained for 2 years from the date of the last interaction.
• Marketing preferences and consent records — retained until you withdraw consent or close your account, plus 1 year for audit purposes.
• Analytics data — retained in anonymised form indefinitely for platform improvement purposes.

When data is no longer required, baji99o securely deletes or anonymises it so it can no longer be linked to you as an individual.

8 Your Rights

As a baji99o player, you have the following rights over your personal data. To exercise any of these rights, contact the baji99o support team at [email protected].

9 Security

baji99o implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the baji99o platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Two-factor authentication (2FA) available for all baji99o accounts to add an extra layer of login security.
• Regular security audits and penetration testing of the baji99o platform infrastructure.
• Strict internal access controls — only authorised baji99o staff with a legitimate need can access player data.
• Automated fraud detection systems that monitor for suspicious login attempts and unusual account activity.

While baji99o takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your baji99o account and never share your login credentials with anyone.

10 Minors

baji99o is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the baji99o registration process, and additional KYC checks are carried out before any withdrawal is processed.

If baji99o discovers that personal data has been collected from a person under 18, we will immediately close the account, void any bets or winnings, and securely delete all associated personal data. Any funds deposited by a minor will be returned to the payment source after verification.

If you believe a minor has registered on baji99o, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

baji99o may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification, and we will update the "Last Updated" date at the top of this page.

We encourage all baji99o players to review this Privacy Policy periodically. Your continued use of the baji99o platform after any changes to this policy constitutes your acceptance of the updated version. If you do not agree with the updated policy, you may request account closure by contacting the support team.

The most current version of the baji99o Privacy Policy is always available at baji99o.net/privacy-policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baji99o handles your personal data, please get in touch with the baji99o privacy team:

• Email: [email protected]
• Live chat: available from within your baji99o account after login
• FAQ: visit the baji99o FAQ page for answers to common questions

For questions about responsible gaming, visit the Responsible Gaming page. For the full terms governing your use of baji99o, visit the Terms and Conditions page.

baji99o aims to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests, we will respond within 30 days as required.